Refund Policy

Payment

1. A non-refundable deposit must be submitted with a camp or program registration.

2. All balances are due by the stated date in the brochure; all balances must be paid in full prior to the camper/participant being accepted into the camp/program.

3. Payments may be arranged with the Setebaid Services'® office, but the entire camp or program fee must be collected prior to the camper's or participant's arrival at the camp or program. Because checks take up-to two weeks to clear the bank, any payments received within two weeks of the opening of camp must be paid by cashier's check, certified bank check, or money order.

4. All paperwork and payments will be date stamped for the day they are received in the Setebaid Services'® office.

5. If all camper/participant forms and payments are received by the early registration deadline, as outlined in the brochure, the paying party may be eligible for an early-registration discount, as stated in the camp/program brochure. This early registration discount is contingent upon the camper's/participant's participation in the camp/program (i.e. cancellations and those who do not show at a program are not eligible for the early-registration discount). If the camper/participant is eligible for the discounted fee and paid more than the discounted fee, the paying party may be refunded if a refund is requested in the same fiscal year (January 1st - December 31st) as the program.

6. If the camper's/participant's forms and/or payments are not received in the Setebaid Services'® office by the stated deadline, the camper/participant may be charged a late fee, as stated in the brochure. This late fee shall be treated as part of the non-refundable portion of the fee and must be paid in full prior to the camper/participant attending the program.

7. If, for any reason, a check is returned for Non-Sufficient-Funds (referred to by banks as NSF) or any other reason, the paying party shall be charged a Returned Check Fee. This fee will be periodically changed; call our office for the current rate.

Refunds

(Note: All refunds described in this policy must be made to the paying party. The paying party shall be defined as the person, group, organization, foundation, or individual who has the paid the fee for the camper/participant.)

1. If a session is full, and the camper/participant decides not to move to another Setebaid Services'® session/program, Setebaid Services® will refund all fees collected, including the non-refundable portion of the fee.

2. If the camper/participant cancels after Setebaid Services® accepts the camper/participant during the refundable period, as stated in the brochure, the refundable portion of the fee (total fee - the non-refundable portion of the fee), as stated in the brochure, may be refunded.

3. If the camper/participant cancels after the refundable period, as stated in the brochure, there shall be no refund.

4. If the camper/participant is turned away from the camp/program because the staff cannot accept the camper/participant: -Due to a medical condition beyond the camp's/program's scope of practice; or, -Because the camper/participant has a communicable disease; or -Because the staff feels the camper/participant may cause harm to himself/herself, or any other person at the program; or -For any other reason where the medical staff, in their professional opinion, does not accept the camper/participant, then, the paying party may be refunded minus the non-refundable portion of the fee.

5. If there is a death in the immediate family (Immediate family is to be defined as a parent, sibling, grandparent, or aunt/uncle.) of the camper/participant, the paying party may be refunded a prorated fee minus the non-refundable portion of the fee. The prorated refund shall be calculated based upon the number of days the camper/participant is not at the camp/program. Any portion of a day at the program shall count as a full day at the program. To calculate the prorated refund, the non-refundable portion of the fee shall be subtracted from the total fee paid. The balance shall be divided equally by the number of days of the camp/program, and multiplied by the number days the camper/participant will not be in attendance; this shall equal the prorated refund.

6. If the camper/participant does not show up at the camp/program, there shall be no refund.

7. If the camper/participant or the camper's/participant's legal guardian(s) pose a threat to the organization, program, staff, or anyone else that will be at the program (this includes threatening via phone, mail, email or any other correspondence) and is turned away from the program by the staff, there shall be no refund.

8. If the camper/participant departs the camp/program before the end of the camp/program, then the following shall apply to the refund:

a. If the camper/participant has an illness and, the program's medical staff recommends the camper/participant be sent home, the refundable portion of the fee shall be prorated and the non-used portion shall be refunded to the paying party. (The prorated refund shall be calculated based upon the number of days the camper/participant is not at the camp/program. Any portion of a day at the program shall count as a full day at the program. To calculate the prorated refund, the non-refundable portion of the fee shall be subtracted from the total fee paid. The balance shall be divided equally by the number of days of the camp/program, and multiplied by the number days the camper/participant will not be in attendance; this shall equal the prorated refund.)

b. If the camper/participant has an illness and the program's medical staff states that the camper/participant can remain at the camp/program, but the camper's-legal-caregiver/participant elects to withdrawal from the camp/program, there shall be no refund.

c. If there is an illness or death in the immediate family (see #6 above for definition of immediate family) and the camper/participant withdraws (or is withdrawn at the legal caregiver's request), the refundable portion of the camp fee may be prorated and the unused portion may be returned to the paying party. (The prorated refund shall be calculated as in a above.)

d. If the camper/participant leaves the camp/program early due to homesickness or any other reason that the camper/participant desires to return home (and does not qualify for any other refundable reason listed in this policy), there shall be no refund of the fee.

e. If the camper/participant is sent home for reasons determined appropriate for the protection of said camper/participant, other campers/participants, the staff, or others, or for breaking established rules, there shall be no refund of the fee.

9. If the camp/program closes early, or shortens the session due to a fire, natural disaster, or epidemic beyond the control of Setebaid Services,® Inc.:

a. During the fist half of the program/session, one-half of the refundable portion of the fee shall be returned to the paying party.

b. During the last half of the program/session, there shall be no refunds.

c. If the camp/program closes prior to the opening, the paying party shall be refunded the refundable portion of the fee.

10. If the camper/participant arrives late or is not at the camp/program for any period of time, there shall be no refund or discount for the missed time at the camp/program.

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